We want you to be completely satisfied with your purchase from Vibeon. If you’re not happy, you can easily return or exchange items within our return window.
Return Eligibility
- Items must be returned within 30 days of the delivery date.
- Products must be unworn, unwashed, and in their original condition with tags attached.
- Non-returnable items include: clearance items, gift cards, and custom-made products.
How to Initiate a Return
- Visit our Return Portal at returns.vibeon.com.
- Enter your order details and print the prepaid return label.
- Pack your items securely and drop them off at any post office.
Refunds
Once we receive your return, it will be processed within 7-10 business days. Refunds will be issued to your original payment method. Shipping fees are non-refundable unless the return is due to a mistake on our part.
Exchanges
If you would like to exchange an item, simply return the unwanted product and place a new order. We will process your exchange after the return is complete.